Cancellation & Refund

Last updated: 13.07.2026

Cancellation & Refund Policy

To protect freshness, food safety and delivery times, Prime Food applies clear rules for cancellation and refund processes. This text explains the general framework in line with consumer legislation.

1. Order Cancellation

You may request cancellation via WhatsApp or phone before your order begins preparation. For orders that have entered production, packaging or dispatch, whether cancellation can be accepted is assessed based on the nature of the order and its preparation status.

2. Return Conditions

Food products are not subject to standard return conditions due to their nature. However, if there is an allegation of wrong product, missing shipment or damaged delivery, a photographic notice must be made within 24 hours of delivery. After review, reshipment, correction or refund may be considered where appropriate.

3. Contact

For cancellation and return requests, our WhatsApp line is +90 532 309 28 96. Including your order number, contact details and, if possible, images will speed up the process.

4. Update Right

This policy may be updated without prior notice according to legislation and operational processes.